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GET PERSONAL

Relationships are everything. Your diners want to feel special — no matter who they are and where they’re from. When the front-of-house team tailors experiences to their needs, your diners will keep coming back for more.

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John TeoLoves BeerVegetarian
Diner Preferences & Notes“John Teo prefers sparkling water instead ofstill, and is a fan of natural wines."
KNOW YOUR DINER
TAGS, NOTES, SPECIAL REQUESTS
Associate tags to emojis for strong visual cues
VIP and Repeat Diners clearly indicated
Diners can add or edit special requests
Staff Notes visible to staff only
Did you know?
1 in 3 reservations made came with an attached message from diners with 56% of those being dietary or seating preferences
Mr John TeoVisits4No-Shows1Total Amount Spent:$168@JohnTeofb.com/JohnTeoBirthday: 1 January 1988
CENTRALISE RECORDS
DINER DIRECTORY
Build a database that you can reach with relevant messages
Filter diners by their birthdays, visit counts, tags and more
Re-target diners based on their dining history
To: sandralau@gmail.comService Briefing Note for 8 December 2019.8 of Reservations in Total 3 of Covers in Total 1 of VIP Parties4 of Large Group Bookings2 of Bookings with Special Requests From: nicktan@yourrestaurant.com
Today’s Briefing Note VIP Mr John Smith coming for dinner @ 7pm. Open App NOTIFICATION
GET ON THE SAME PAGE
PRE-SERVICE NOTES
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Share notes via email, WeChat, WhatsApp and more!
Diner’s Notes:Today is my wife’s birthday,please remember to bringout our cake! :)Mr Ian WongStaff Notes:Prepare Cake
Never miss a request
CHIT PRINTING
Follow through with front-of-house communication
Remind servers of guests' needs

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