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GET PERSONAL

Relationships are everything. Your diners want to feel special — no matter who they are and where they’re from. When the front-of-house team tailors experiences to their needs, your diners will keep coming back for more.

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John TeoLoves BeerVegetarian
Diner Preferences & Notes“John Teo prefers sparkling water instead ofstill, and is a fan of natural wines."
KNOW YOUR DINER
TAGS, NOTES, SPECIAL REQUESTS
Associate tags to emojis for strong visual cues
VIP and Repeat Diners clearly indicated
Diners can add or edit special requests
Staff Notes visible to staff only
Did you know?
1 in 3 reservations made came with an attached message from diners with 56% of those being dietary or seating preferences
Mr John TeoVisits4No-Shows1Total Amount Spent:$168@JohnTeofb.com/JohnTeoBirthday: 1 January 1988
CENTRALISE RECORDS
DINER DIRECTORY
Build a database that you can reach with relevant messages
Filter diners by their birthdays, visit counts, tags and more
Re-target diners based on their dining history
To: sandralau@gmail.com2019年 12月 8日 服務簡報8 個 預訂3 個 一般訂座1 個 VIP 貴賓4 個 大型團體預訂2 個 有特殊要求的訂座From: nicktan@yourrestaurant.com
Today’s Briefing Note VIP Mr John Smith coming for dinner @ 7pm. Open App NOTIFICATION
GET ON THE SAME PAGE
PRE-SERVICE NOTES
Deliver pre-service briefings with richer information
Share notes via email, WeChat, WhatsApp and more!
Diner’s Notes:Today is my wife’s birthday,please remember to bring outour cake! :)Mr Ian WongStaff Notes:Prepare Cake
Never miss a request
CHIT PRINTING
Follow through with front-of-house communication
Remind servers of guests' needs

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